Privacy Policy

This Privacy Policy explains how Zync collects, uses, and protects your data in compliance with the GDPR, UK GDPR, CCPA, and CPRA.

1. What We Collect

• Account Info: Email, username, profile photo, date of birth, bio
• Chat Messages: Private messages between users
• Usage Data: Interactions, plan views, requests
• Device Data: Device type, OS version, IP address
• Location: Only for matching, never stored
• Payment Info: Subscription status from Apple (we do not store card data)
• Sensitive Data: Information relating to sexual orientation or interactions if voluntarily disclosed in chats or bios

2. How We Use It

• To operate and maintain the app
• To match users and facilitate chat
• To prevent abuse, fraud, and spam
• To analyze performance and improve service
• To comply with legal obligations
• To detect harmful or prohibited conduct via automated systems

3. Legal Basis (EU/UK)

• Contract: delivering our Service
• Legitimate Interests: user safety, analytics
• Consent: cookies, notifications
• Legal Obligation: regulatory compliance

4. Sharing

We share data with:

• Other users (via public profile)
• Vendors (cloud hosting, analytics)
• Apple (for subscription management)
• Authorities if required by law

We do not sell your data.

5. Your Rights

• Access, correct, delete your data (response within 30 days)
• Withdraw consent
• Portability of your data (when applicable)
• EU/UK: lodge complaints with a local data protection authority
• US: opt out of sale/share (Zync does not sell data)

To exercise rights: [email protected]

6. Data Retention

We keep your data until your account is deleted. Some data may be retained temporarily for legal compliance, moderation, and audit purposes.

7. Security

We encrypt data in transit and at rest. We employ access controls, logging, and routine security audits.

8. Children

Zync is for adults only. We do not knowingly collect or process data of anyone under 18. If you believe someone underage has registered, contact [email protected].

9. Automated Decision-Making

Zync may use automated systems to recommend plans or detect policy violations. These systems do not produce legal effects or significant profiling.

10. International Transfers

If your data is transferred outside the EU/UK, we use Standard Contractual Clauses and similar safeguards.

11. Information from Other Sources

We may collect information about you from other sources, such as social media services or other third-party integrations, to enhance our services and provide tailored recommendations.

12. Advertising and Other Uses

We may use your information for advertising purposes, including targeted advertising, and you have the option to opt-out of such uses. For more details, please refer to our Cookie Policy.

13. Social Sharing and Other Tools

Our platform may offer social sharing features that allow you to share information with third-party services. Please review the privacy policies of these services for more information.

14. Policy Scope

This Privacy Policy does not apply to third-party services linked from our platform. Please review the privacy policies of these services for more information.

15. California Privacy Rights

California residents have specific rights regarding their personal information under the CCPA. For more information, please contact us at [email protected].

16. Do-Not-Track Signals

Some mobile and web browsers transmit "do-not-track" signals. Due to differences in how browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted. We currently do not take action in response to these signals.

17. Account Deactivation and Deletion

You may update or correct your account information by editing your account settings. You can also request deletion of your account and personal information by contacting us. We may temporarily de-activate your account if you have not logged in for six months or more.

18. Policy Updates

We may modify this Privacy Policy from time to time. When we do, we will provide notice by publishing the most current version and revising the date at the top of this page. For significant changes, we may provide additional notice, such as by sending you an email or displaying a prominent notice on our platform.

If you have any questions about this Privacy Policy, please contact us.